Returns

HGDDC RETURN & REFUND POLICY

Last Updated: 2026

At HGDDC, we want you to be completely thrilled with your Holographic Capsule. If you are not entirely satisfied with your purchase, we are here to help. Our 30-day money-back guarantee and hardware warranty ensure a risk-free shopping experience.

1. 30-DAY MONEY-BACK GUARANTEE

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a standard return:
• The item must be in the same condition that you received it: unworn, unused, and in its original packaging.
• All included accessories, USB power cables, user manuals, and promotional items must be included in the return package.
• Proof of purchase (order number or email receipt) is required.

2. HOW TO INITIATE A RETURN

1. Contact Us: Send an email to support@hgddc.com with your Order Number (e.g., #HGDDC1001) and the reason for your return.
2. Authorization: Our support team will review your request within 24–48 hours and provide you with a Return Merchandise Authorization (RMA) number along with the dedicated return address.
3. Pack & Ship: Carefully pack the capsule in its original box to prevent damage during transit. Ship the package using a trackable shipping service.

*Note: Please do not send your purchase back to the manufacturer or address on the original shipping label without contacting us first, as it will not be processed.*

3. RETURN SHIPPING COSTS

• Quality Issues / Defects / Damaged on Arrival: If the item arrived damaged, broken, or defective, HGDDC will cover all return shipping costs or arrange a free replacement immediately.
• Change of Mind / Personal Preference: If you are returning the item due to personal preference, the customer will be responsible for paying the return shipping costs.

4. REFUNDS & PROCESSING TIME

• Inspection: Once your return is received and inspected by our warehouse team, we will notify you via email regarding the approval or rejection of your refund.
• Processing: If approved, your refund will be processed automatically to your original payment method (Credit Card, PayPal, etc.) within 5–7 business days.
• Shipping Fees: Original shipping charges (if any) are non-refundable unless the item was defective or sent in error.

5. 1-YEAR OFFICIAL HARDWARE WARRANTY

Every HGDDC Holographic Capsule comes with a 1-Year Limited Hardware Warranty covering manufacturing defects and hardware malfunctions under normal operating conditions. If your device experiences technical issues within 365 days of receipt, contact support@hgddc.com for troubleshooting, repair, or a warranty replacement.

6. CONTACT US

If you have any questions concerning our return policy, please reach out to our customer support team:
• Email: support@hgddc.com
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
• Response Time: Within 24 Hours